NeoBiotika is committed to 100% customer satisfaction. If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date, with original packaging. No questions asked, and no restocking fees.

  1. Contact Neobiotika or call 1 418 764 0021 to receive your return OK. If the item is defective or damaged in shipping, we will take in charge the shipping fees. In all other cases, buyer is responsible for returning shipping and may ship back the item using the carrier of his/her choice.
  2. We do not accept any return after30 days from shipping date.
  3. If your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
  4. To cancel an order, please contact NeoBiotika as soon as possible. If your order was not yet shipped, we will immediately refund your payment. If your order was shipped, we will refund your payment as soon as we have received the item back from you and processed it at our warehouse.
  5. All refund recipients will receive an e-mail confirmation for their records.