If you are a registered user, login with your userid and password to access your profile. Otherwise, login as a guest using your email and a token to access your order.
Where to find my order token? A confirmation usually is sent to you on a successful order submit. The token could be found at the footer of the order confirmation.
This is an example of a footer where the profile access details are given at the end of an order confirmation email:
For any queries and details please get in touch with us. We will be glad to be of service. You can also view the order details by visiting https://www.neobiotika.com/index.php?option=com_j2store&view=myprofile. You can use your email address and the following token to view the order a28b3963ec154da3f6049d5205de2f55
When you receive an order confirmation email, go to the end of the email and locate your token (do not use the token given in this example).